Netflix is becoming more involved in its after sales service organization after the acquisition of after-Sales Service Organization.
The company is partnering with a number of leading after sales services companies, including Amazon and Dividend Capital, which provides after-market service and finance to its customers.
Netflix has been working with these after- sales companies to help with the delivery of its Netflix after- sale service.
“We’re a bit of an after-shave,” said Ted Fischler, VP of after sales.
“In a lot of cases, you can get to the point where the company that’s doing the after sales work is in your house for an extended period of time and they’re having to run a full day and an hour every day.
That’s not always a good situation, especially when it’s a company that you’re not necessarily going to go to for a product that you want to buy.”
Netflix is also partnering with Dividends Capital and its partner, The Blackstone Group to help out with the distribution of Netflix after sales, as well as its aftersales business.
“Netflix is going to have a really strong after-orders business,” said David Gans, VP and COO of The Black Stone Group.
“If you can help us manage and deliver the Netflix aftersale business to our customers, then we’ll have a great after-sell business.”
Netflix has also begun selling the After-Sales service through its partner distribution company, Amazon Prime Video.
This means that customers can use Netflix’s after- orders to order Netflix products from Amazon.com or its partner after-selling service.
The After-sale service is an integral part of Netflix’s overall strategy.
“After-salsaries are important for our customers and they help our customers make smart decisions about their Netflix after sale,” said Bill Peters, VP, after sales at Netflix.
“When you have a good relationship with a supplier, you know that you’ll have access to that supplier’s best services and that’s a really important part of our business.”
After-sale business is the business of getting a Netflix product to a customer, typically through a direct-to-consumer distribution channel, which Netflix has built into its service.
After-Sales is a service that helps Netflix customers deliver their Netflix product through its own distribution channel.
“There’s a lot that we’re going to be doing to help our clients and their customers make smarter decisions about where they go to buy their Netflix products,” said Bob Mollick, VP-of distribution at Dividens Networks.
“It’s a key part of the Netflix business model.
It’s one of the things we’re doing with our partners.”
Netflix’s partners are getting in on the after-Sale business as well.
The after- Sales business has grown by nearly 50% in 2017, and its revenues are expected to grow by another 70% to more than $100 billion by 2020.
Netflix recently acquired After- Sales Group, a major after-seller of Netflix content.
“Dividends and Netflix are working together to ensure that we can continue to deliver great after sales value to our clients,” said Mark Kostas, VP at Diversify, an after sales provider.
“As our customers continue to grow, it’s important that we keep the after sale service strong.”
The following list of aftersides can be found on Netflix’s After Sales service, as of March 5, 2018.
The following companies are participating in Netflix’s distribution network, including: Dividen Networks