After months of hype, the United Kingdom’s Royal Mail has begun selling its post-orders online after months of delays.
The new service, which allows customers to pick up their mail online, is due to launch on April 1, and the carrier will be the first major British mail company to do so.
But Royal Mail said the new online service, called PostBox, would be “limited in its scope” as it is still “in the early days of its launch.”
The company’s CEO, Peter Wright, told reporters that it would be a “very difficult time” for the business.
Royal Mail launched PostBox online last month, but delays in processing orders meant it was not available to customers until late May.
The carrier has said it will open the service up to everyone who wants it on April 15, but the move has been met with mixed reactions from customers.
Some are disappointed, while others are thrilled.
Some people have reported that the service was very smooth, and that their post-paid bill is actually lower.
However, Royal Mail’s own customers have complained that they were only able to see the PostBox logo on the shipping label, while other customers were told that they couldn’t see the name of the company on the label.
One customer who was told by Royal Mail that they could not see the company’s name on the post-order page had complained to the BBC, which said that it was also “unable to confirm whether there was any change in the Postbox logo on any items” in the first week of service.
Some customers have also complained about delays in sending and receiving their mail, with some saying they had to wait up to three days for a delivery to arrive.
A spokesperson for Royal Mail told The Verge that customers will be able to use their PostBox to “pick up, ship and pick up from anywhere in the world,” but added that “delivery times will vary depending on your location.”
The UK Post Office said that delivery times will be faster on the Post Box, which will have the same tracking and delivery confirmation technology as other post offices.
Customers will be required to fill out a form and provide their mailing address.
The service will allow them to “check in with their delivery address, pick up items and send or receive mail as they please.”
The service is expected to be launched by the end of the year, and will also allow customers to pay their bills online.